🧑‍💻 The Role

We are seeking an experienced and motivated individual to lead our partner enablement program and help grow NewStore's “Partner First” SI (System Integrator) partner ecosystem. In this role, you will be responsible for developing strong relationships with our SI partners alongside our local sales teams, ensuring smooth implementations and service delivery, and driving mutual growth and success. Additionally, you will be tasked with defining and building a certification program to enhance partner capabilities and ensure they have the expertise to deliver top-tier solutions with our customers.

🚀 What You'll Do

• Identify and cultivate Systems Integrator (SI) partners to support NewStore’s strategic partner-driven onboarding approach, tailored to the specific needs of different regions.

• Develop, manage, and expand the SI partner ecosystem at NewStore, ensuring alignment with predefined KPIs for partner performance.

• Design and implement a certification program that ensures SI partners are well-trained and capable of delivering NewStore solutions with the highest quality standards.

• Build and maintain strong relationships with both new and existing SI partners, ensuring their objectives are aligned with NewStore’s goals.

• Oversee the delivery of services through SI partners, ensuring they meet quality standards and deliver excellent service.

• Encourage SI partners to take ownership of integration solutions, fostering ongoing client satisfaction.

• Collaborate with SI partners to drive business growth and deliver outstanding value to clients.

• Provide continuous support and guidance to SI partners, ensuring they are fully equipped to meet client needs effectively.

• Serve as a primary liaison between NewStore, SI partners, and internal teams to ensure smooth operations and effective communication.

• Identify and pursue opportunities for joint marketing initiatives and collaborative selling efforts with SI partners.

• Work closely with internal sales & account management teams to ensure a seamless and consistent customer experience across all engagements.

📚 Your Story

We are looking for a seasoned consultant and leader with extensive experience in change management initiatives. The ideal candidate will have a strong background in service management and account management, and demonstrate a strategic mindset with a proven ability to enhance and evolve partner models. Significant experience in building and managing partner ecosystems, especially within the technology or retail sectors, is essential. Additionally, expertise in designing and implementing partner certification programs will be highly valued.

Previous experience in the retail industry is advantageous, as is the ability to communicate and build relationships exceptionally well. You should be a strong problem-solver with a proactive approach to managing both partners and clients. Success in this role will require close collaboration with internal and external teams, ensuring effective partnerships and alignment with business goals.

📕 Our Story

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire stores on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas.

Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

🔥 Perks and Benefits

Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.

Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.

Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.

Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.

Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.